Learn what makes Freevoice the most advanced queueing solution.
Critical statistics to successfully monitor your call center
Realtime and Historical information on agents efforts and productivity
Agents can automatically be assigned to different Skills/Queues or be given permission to add or exit authorised skills
send messages back and forth between agents through our integrated user portal
Supervisors have the ability to jump into the agent side of the phone call and coach the agents without the customer hearing the conversation.
The Real Time Dashboard shows what’s going on live.
Holds caller for 60 seconds before your marketer detects no answer and you are not charged for the lead
The hidden cost of unlimited dialer plans
Posted on Thursday June 21, 2018
Hidden Costs- The hidden cost of a dialer service is the human agents. While a phone call might cost you 2¢ a minute. Agents in the US cost about 25¢ a minute after wages, taxes, rent, etc…. Reducing agent wait time should be your biggest concern That is the purpose of a dialer. To reduce the expense…
Considering switching to VoIP? Done right it will raise your efficiency to a whole new level.
Posted on Wednesday November 15, 2017
Cloud, Digital, SIP, IP. It’s all Voice over Internet Protocol or VoIP for short. It uses your office network and internet connection instead of complex wiring to a machine in your building and the old local phone company. Any person can plug in common VoIP devices like Phones and Fax machines just like they would…
Manually Configure a Yealink T20P, T22P, T26P, T28P IP Phone
Posted on Tuesday March 24, 2015
Configuring a Yealink T20P, T22P, T26P, T28P IP Phone to Register 1. Start up your Yealink IP phone and identify its IP address. To find your phone’s IP address, simply press the OK key on the phone. In this example we’re going to assume that the IP address of your Yealink phone is 192.168.1.20 .…
Add a Fax Number and user in FreevoicePBX
Posted on Thursday March 19, 2015
Originally posted on Call Center Solutions in the Cloud:
Choose new Fax number from http://www.freevoiceusa.com Select VoIP phone service Select Phone Numbers Choose a new number with T38 enabled (value 1) Add to cart and Check out Next go to (your system).freevoicepbx.com/maint Select PBX set up Select Extensions page Select User to Receive FAX Scroll…
Phone system Call Logic for Selling Leads
Posted on Thursday March 05, 2015
Lead generation is the hot new industry in telemarketing. Selling leads for health insurance, student loan debt, and mortgages is a hot and expanding rapidly in 2015. The process is simple with a few variations,but you will need a specialized call center provider that can not only hold and transfer, but create 3 way calls that…