Call Center Systems



Advanced call center features allow your agents to take more calls while distributing them evenly between your agents. Detailed reporting allows managers to track agent productivity and more.

The Freevoice Call Center provides a full suite of call center options including ACD, unlimited queues, and call recording. A live queue dashboard and detailed reporting brings call center management to a clearly defined science. Live or automated voice answering is routed by defined times, rules, and variables. Additional phone numbers allow multiple business or marketing campaigns be answered uniquely and tracked in the reports. Remotely monitor live users or simply record all calls. Everyone is connected with instant messaging and online call control tools. Precise Billing so your calls are billed for your exact usage and nothing more. You will never have to guess at costs or loose unused minutes.Costs are easy to understand and only consist of three items. One Account, phone numbers, and calls. Unlimited training and support ensures you have the knowledge and access to update your system without waiting on anyone. Our easy admin interfaces lets you add users, phone numbers and menus in seconds Our Consultants will evaluate your current bill to show you an exact match against your current carrier. With your past call records we can show you how unlimited plans for most companies go largely unused and per feature pricing adds up to far beyond what you could be paying. Maximize your agent productivity.

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Recent Posts

Manually Configure a Yealink T20P, T22P, T26P, T28P IP Phone
Posted on Tuesday March 24, 2015

Configuring a Yealink T20P, T22P, T26P, T28P IP Phone to Register 1. Start up your Yealink IP phone and identify its IP address. To find your phone’s IP address, simply press the OK key on the phone. In this example we’re going to assume that the IP address of your Yealink phone is 192.168.1.20 .…

Add a Fax Number and user in FreevoicePBX
Posted on Thursday March 19, 2015

Originally posted on Call Center Solutions in the Cloud:
Choose new Fax number from http://www.freevoiceusa.com Select VoIP phone service Select Phone Numbers Choose a new number with T38 enabled (value 1) Add to cart and Check out Next go to (your system).freevoicepbx.com/maint Select PBX set up Select Extensions page Select User to Receive FAX Scroll…

Phone system Call Logic for Selling Leads
Posted on Thursday March 05, 2015

Lead generation is the hot new industry in telemarketing. Selling leads for health insurance, student loan debt, and mortgages is a hot and expanding rapidly in 2015. The process is simple with a few variations,but you will need a specialized call center provider that can not only hold and transfer, but create 3 way calls that…

Create a Mirrored home extension on freevoice
Posted on Thursday May 22, 2014

To have a phone at home and the office you will need 2 separate extension numbers (two phones with the same extension will fight over inbound calls) Example, Doug at extension 124 wants to have a phone that rings both at home and the office. Create an new extension like 224 as normal, with no…

Find a recording in the Freevoice Dialer
Posted on Friday March 21, 2014

Originally posted on Call Center Solutions in the Cloud:
Search for the recording by Lead, go to – Lists –  Search For A Lead You may search by Vendor ID: Phone: Alt. Phone search: Lead ID: Status: List ID: User: First: Last: Lead ID: or Phone Dialed: Search for a recording by User, Go to…