Calls are billed in six second increments instead of a full minute for the most accurate billing possible.
Your managers can silently listen in and monitor any agent, or jump into the conversation when needed.
Agents can log into the system from anywhere they have internet so it is possible to have agents taking calls from separate locations, or even work from home
Record calls on demand with a click of the mouse, or Record all your calls. Recordings are automatically stored for future reference
Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all for the same monthly rate
A full suite of tools at your fingertips, enabling you to efficiently manage your call center
Faster hangup and dispositioning of calls with one key press saving valuable time and increasing agent productivity
Broadcast dial to customers with a pre-recorded message
The DNC feature can be activated at all times or per campaign at your discretion
Customers are 25 times less likely to answer a phone call from a blocked number, and 10 times less likely to answer a call from a toll free number. Some phone carriers even allow the customers to block calls from these numbers. The Freevoice system allows you to designate your own custom Outbound Ca
Our Dialer System can be set to 3 unique dial modes to optimize the performance of your agents. Manual, Ratio, or Predictive dialing depending on how many agents you have, what type of leads you are calling and so forth. Some customers prefer to dial manually with a new list to get a “preview” b
Define the Agent Wrap-up time per campaign through the administration screen
Set your own custom call dispositions per campaign
The Freevoice Dialer is able to recycle calls that ring busy at a specified interval without resetting a list
Dialing with custom Time Zone restrictions by state and / or day of the week
The Freevoice Dialer is fully capable of running multiple campaigns and lead-lists
Our Dialer gives you the option of a drop timer with safe-harbor message for FTC compliance. Settings can also be optimized to keep your drop call percentage within FTC acceptable limits
Real Time Reporting allows you to easily stay on top of things and manage your agents performance. All calls are logged and statuses of calls are logged as well as agent time breakdowns
Transfer calls with customer data to a closer or another agent with ease
Display a customized script for the agent to read with pre-filled with fields like name, address, etc.
The hidden cost of unlimited dialer plans
Posted on Thursday June 21, 2018
Hidden Costs- The hidden cost of a dialer service is the human agents. While a phone call might cost you 2¢ a minute. Agents in the US cost about 25¢ a minute after wages, taxes, rent, etc…. Reducing agent wait time should be your biggest concern That is the purpose of a dialer. To reduce the expense…
Considering switching to VoIP? Done right it will raise your efficiency to a whole new level.
Posted on Wednesday November 15, 2017
Cloud, Digital, SIP, IP. It’s all Voice over Internet Protocol or VoIP for short. It uses your office network and internet connection instead of complex wiring to a machine in your building and the old local phone company. Any person can plug in common VoIP devices like Phones and Fax machines just like they would…
Manually Configure a Yealink T20P, T22P, T26P, T28P IP Phone
Posted on Tuesday March 24, 2015
Configuring a Yealink T20P, T22P, T26P, T28P IP Phone to Register 1. Start up your Yealink IP phone and identify its IP address. To find your phone’s IP address, simply press the OK key on the phone. In this example we’re going to assume that the IP address of your Yealink phone is 192.168.1.20 .…
Add a Fax Number and user in FreevoicePBX
Posted on Thursday March 19, 2015
Originally posted on Call Center Solutions in the Cloud:
Choose new Fax number from http://www.freevoiceusa.com Select VoIP phone service Select Phone Numbers Choose a new number with T38 enabled (value 1) Add to cart and Check out Next go to (your system).freevoicepbx.com/maint Select PBX set up Select Extensions page Select User to Receive FAX Scroll…
Phone system Call Logic for Selling Leads
Posted on Thursday March 05, 2015
Lead generation is the hot new industry in telemarketing. Selling leads for health insurance, student loan debt, and mortgages is a hot and expanding rapidly in 2015. The process is simple with a few variations,but you will need a specialized call center provider that can not only hold and transfer, but create 3 way calls that…