Features - Predictive Dialer Systems


Outbound Call Center features include

6 second billing

Calls are billed in six second increments instead of a full minute for the most accurate billing possible.

Voicemail detection

Barge / Listen in

Your managers can silently listen in and monitor any agent, or jump into the conversation when needed.

Remote Agents

Agents can log into the system from anywhere they have internet so it is possible to have agents taking calls from separate locations, or even work from home

Record Calls

Record calls on demand with a click of the mouse, or Record all your calls. Recordings are automatically stored for future reference

Scales to hundreds of agents

Whether you have just a small handful of agents or a few hundred, the Freevoice system can accommodate them all for the same monthly rate

Real-time reporting and analytics

A full suite of tools at your fingertips, enabling you to efficiently manage your call center

Hot Keys

Faster hangup and dispositioning of calls with one key press saving valuable time and increasing agent productivity

Voice Broadcast

Broadcast dial to customers with a pre-recorded message

Do Not Call Registry

The DNC feature can be activated at all times or per campaign at your discretion

Caller ID

Customers are 25 times less likely to answer a phone call from a blocked number, and 10 times less likely to answer a call from a toll free number. Some phone carriers even allow the customers to block calls from these numbers. The Freevoice system allows you to designate your own custom Outbound Ca

3 Different Dial Modes

Our Dialer System can be set to 3 unique dial modes to optimize the performance of your agents. Manual, Ratio, or Predictive dialing depending on how many agents you have, what type of leads you are calling and so forth. Some customers prefer to dial manually with a new list to get a “preview” b

Wrap up Time

Define the Agent Wrap-up time per campaign through the administration screen

Custom Dispositions

Set your own custom call dispositions per campaign

Lead Recycle

The Freevoice Dialer is able to recycle calls that ring busy at a specified interval without resetting a list

Customized Dialing

Dialing with custom Time Zone restrictions by state and / or day of the week

Multiple Campaigns

The Freevoice Dialer is fully capable of running multiple campaigns and lead-lists

Drop Timer

Our Dialer gives you the option of a drop timer with safe-harbor message for FTC compliance. Settings can also be optimized to keep your drop call percentage within FTC acceptable limits

Real Time Reporting

Real Time Reporting allows you to easily stay on top of things and manage your agents performance. All calls are logged and statuses of calls are logged as well as agent time breakdowns

Transfer to Closer

Transfer calls with customer data to a closer or another agent with ease

Custom Scripts

Display a customized script for the agent to read with pre-filled with fields like name, address, etc.

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