The SIP Peers indicates whether your extensions are connected and registered for use on the PBX System.
Accessing the SIP Peers
Below are the most important columns to refer to on the SIP Peers when it comes to connectivity:
Name/Username
This column shows the Extensions on your system, as well as other system trunks/servers.
Host
This column indicates what network ip address the extension is connecting from. If it says "(Unspecified)", then the extension is not connected/registered.
Status
This column indicates the speed/delay in connectivity of the extension from the PBX System to the Host location.
If the Status says "UNKNOWN", this means the extension is not connected/registered.
If the Status ever reaches (200 ms) or higher, this usually indicates a high latency or packet loss issue on your network, which can be a primary cause for connectivity and/or call quality issues.
If you happen to experience any connectivity or call quality issues with any of your Extensions and notice an indication of high latency/packet loss with any of your Extensions within the SIP Peers, please contact your Network Administrator and/or Internet Service Provider to help diagnose and troubleshoot your issue.
To learn how to setup your users for optimal connectivity and call quality, please click here.